Help centre
Contact us
Every message is read and answered by a person, not a bot. We reply within one working day, and if we don't know the answer, we'll say so and go and find out.
Track your order
Tracking link and what updates mean
Shipping
Costs and delivery times by country
Returns & refunds
Your 14-day right and how it works
FAQ
Ingredients, allergens, subscriptions
Often quicker than waiting for a reply.
Send us a message
Fields marked * are required.
What's it about? *
We use your details only to reply to this message. See our privacy policy.
Prefer email?
info@elurelia.com
Best if you need to attach photos, for a Promise claim, a damaged parcel or a skin reaction.
What to expect
→A reply within one working day
→Skin reactions are answered first
→No scripts, no ticket numbers to chase
→Replies in English
Company details
Elurelia is a trading name of
Band of Brothers LLC
30 N Gould St, Ste 29407
Sheridan, WY 82801, USA This is a registered office, not a returns address. Please don't post products here; see Returns & refunds.
Band of Brothers LLC
30 N Gould St, Ste 29407
Sheridan, WY 82801, USA This is a registered office, not a returns address. Please don't post products here; see Returns & refunds.