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Shipping

Your order is dispatched from our production partner's warehouse in Latvia, inside the EU. No customs charges and no import VAT anywhere in the European Union: the price you see includes VAT, and nothing more is collected on delivery.

Latvia, EU Where every parcel ships from
€0 customs VAT included, nothing due on delivery
Free over €75 And always free on subscriptions
Delivery estimate Check cost and arrival date
Delivery €8,95
Transit 7–8 days
Order today, arrives Tue 6 Oct – Thu 8 Oct
Standard delivery for Germany. Orders over €75 and subscription orders ship free. Dispatched within 2 working days from Latvia.

What it costs

Any order over €75, or any subscription order Free
Standard Germany, France, Netherlands, Austria, Belgium, Denmark, Sweden, Luxembourg
€8,95
Standard Italy, Spain, Portugal, Ireland, Greece, Romania, Croatia, Hungary, Bulgaria, Slovenia
€9,95

How long it takes

We dispatch within 2 working days. After that, typical delivery times are:

Germany, France, Netherlands
7–8 days
Sweden
8–10 days
Italy, Spain, Ireland
10–12 days
Portugal, Greece, Romania
12–14 days
Working days after dispatch. Weekends and public holidays aren't counted.
Your 30-day right These are estimates, not guarantees. If an order hasn't arrived within 30 days of purchase, you can cancel it and we refund you in full. That's your right under EU law, and we'll apply it without argument.

We don't offer express delivery yet. When we do, it'll be priced honestly rather than used as an upsell.

Where we deliver

We currently sell to these countries. You'll also see whether we deliver to you at checkout.

Germany France Italy Spain Sweden
Mainland addresses only Our warehouse can't ship to islands or offshore territories. If you live in one of these places, please don't order: we'd have to cancel and refund, and we'd rather tell you now than waste your time.
Sicily Sardinia Balearic Islands Canary Islands Corsica Gotland Malta and similar destinations

After it ships

Tracking Orders travel with FedEx. You get a tracking link by email when the parcel leaves the warehouse. Track your order →
Damaged or missing Arrived damaged or leaking? Email us a photo and we replace it free; no need to post it back. Tracking stalled for over a week? We'll chase the carrier. info@elurelia.com →
Returns Our warehouse can't accept consumer returns, so please read the policy before sending anything. In most cases you won't need to post anything at all. Returns & refunds →