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The 60-Day Promise
Skincare takes time. Nothing worth using shows you much in a week, and a product that promises overnight results is telling you something about itself. So we'd rather you gave ours a proper test than a quick one.
The Promise
Use your product daily for 60 days. If your skin hasn't changed the way you hoped, we refund what you paid for the product. You keep the bottle: there's nothing to send back.
First order only, up to two units. Conditions below.
How the timing works
Day 0
Delivered
Day 14
Withdrawal right ends
Day 60 → 90
Promise claim window
Your legal rights come first
You are entitled by law to remedies from us free of charge if goods don't conform to the contract, for at least two years. You also have a 14-day right of withdrawal on every order. This Promise is something extra we choose to offer. It doesn't limit, replace or affect those rights in any way.
What's covered
Every skincare product
that we sell on elurelia.com.
Your first order
bought directly from us.
Up to two units
of the same product, or one set.
The conditions
01
Use it for 60 days.
Claim between day 60 and day 90 after delivery. Before day 60 the product hasn't had a fair chance; after day 90 the window closes.
02
One claim per person,
household, delivery address and payment method.
03
First order only.
Later orders, and later subscription deliveries, aren't covered. Nor is anything bought somewhere other than elurelia.com.
04
Tell us what happened.
Your order number, and a couple of sentences about what you used, how often, and what didn't change. This is the part we actually want. It's how we improve.
05
Send a photo
of the product you used, with the batch code visible on the pack.
06
Don't post anything back.
Keep the bottle or dispose of it.
What you get back
✓Refunded
The price you paid for the product, to your original payment method, within 14 days of us accepting your claim.
–Not refunded
Delivery charges. If you're withdrawing within the first 14 days instead, delivery is refunded; see Returns & refunds.
How to claim
Email info@elurelia.com with the subject "60-Day Promise". Include:
01Your order number
02A photo, batch code visible
03A short note on what didn't change
Start a claim email
Opens your email app with the subject and headings filled in. We reply within one working day.
When we'd refuse a claim
If the conditions above aren't met, if the order has already been refunded, or if we have clear evidence the Promise is being misused: repeated claims tied to the same person, address, device or payment method. We'll always explain our reason in writing, and a refused claim never affects your legal rights.
If your skin reacts
Stop using the product and email us straight away. Don't wait 60 days and don't send anything back. We refund you in full, delivery included, and we want to hear exactly what happened.
Email us about a reaction →
Why we offer this
Because we ask you to spend money on something whose effect you can't see in the shop, and because the honest answer to "will this work on my skin?" is that we don't know until you've tried it. The Promise moves that risk from you to us, which is where it belongs.
The guarantor is Band of Brothers LLC, 30 N Gould St, Ste 29407, Sheridan, WY 82801, USA, trading as Elurelia. This Promise applies to orders placed from 24 September 2026. We may change or withdraw it for future orders; the version published when you ordered is the one that applies to your order.
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