Frequently Asked Questions

Delivery

How long does it take? Every order is made and labelled before it ships, which takes two working days, then transit on top. Belgium and the Netherlands 5–8 working days; Germany, France, Austria, Denmark, Sweden and Luxembourg 7–9; Italy, Spain, Ireland, Poland and Czechia 9–12; Portugal, Romania, Greece and the rest of the EU 12–15.

What does delivery cost? €5.95 to Belgium and the Netherlands, €7.95 to western and Nordic EU, €8.95 elsewhere in the EU. Free on orders over €75 everywhere we ship.

Do you ship outside the EU? Not yet.

Returns and refunds

What if it does not suit my skin? Tell us within 30 days and we will refund you. Keep the bottle — we do not want opened cosmetics back, and posting them around Europe helps nobody.

What about my statutory rights? You have 14 days from delivery to withdraw from your order under EU consumer law, regardless of anything we offer. Our 30-day promise sits on top of that, it does not replace it.

Fragrance

What does fragrance-free mean here? No parfum, no essential oils, no masking scent. If the INCI list contains Parfum, Aroma or an essential oil, we do not call it fragrance-free.

Why are some of your products scented? Because the formulas we think are best are, and we would rather tell you than pretend otherwise. Four products are lightly scented and each names its scent on the front of the label. Where a scented product has a fragrance-free equivalent, we say so on the product page.

Is the lip mask fragrance-free? It contains no parfum but does contain Aroma, a flavour. We label it flavoured and keep it out of the fragrance-free collection.

Ingredients and formulas

Where are your products made? Latvia, by a COSMOS-certified manufacturer.

Are they vegan? Yes.

Why do some products show a natural-origin percentage and others do not? Because those figures are ECOCERT-certified per formula, and our manufacturer does not publish them for every product. Where there is no certified figure we leave it blank rather than estimate.

Can I see the full ingredient list before buying? Yes. The complete INCI is on every product page and printed legibly on every pack.

Orders

Can I change or cancel an order? Email us as soon as possible. Once an order has entered production we may not be able to stop it, but we will always try.