Återbetalningspolicy
Last updated: 17 September 2025
Return Period
We offer a 30-day return policy. You can request a return within 30 days of receiving your order.
Return Conditions
Items must be returned in original condition — unused, unworn, with tags, and in the original packaging.
A proof of purchase or order number is required.
Exceptions / Non-Returnable Items
The following cannot be returned:
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Personalised or custom-made products
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Opened beauty or personal care products
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Perishable goods (such as flowers or food)
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Gift cards and sale items
If you’re unsure whether your item is eligible, please contact info@elurelia.com before returning.
How to Start a Return
Email info@elurelia.com with your order number and reason for return.
We will send you return instructions and the EU return address.
Unauthorised returns (items sent back without prior approval) will not be accepted.
Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is defective or we made an error.
We recommend using a trackable shipping method and shipping insurance, as we cannot accept liability for lost return parcels.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
Right of Withdrawal (EU 14 Days)
For orders within the European Union, you have the statutory right of withdrawal: you may cancel your purchase within 14 days of receipt without giving a reason.
Items must be returned in original condition, with tags and original packaging.
To exercise this right, email info@elurelia.com with your order number and withdrawal notice within 14 days of delivery.
Refunds
After we receive and inspect your return, you will receive an email confirmation.
Approved refunds are issued to your original payment method within 10 business days.
Your bank or card issuer may require additional processing time.
If you have not received your refund after 15 business days from approval, please contact info@elurelia.com.
Damaged or Lost Shipments
Please check your order immediately upon delivery. For damage, incorrect items, or missing products, email info@elurelia.com with photos and your order number.
If the carrier confirms the parcel is lost, we will work with you to arrange a replacement or refund.
Contact
For any questions about shipping, returns, or refunds:
📧 info@elurelia.com
Company Info
Company Name: Band of Brothers LLC
Company Registration Number: 2022-001146155
Company Address: 30 North Gould Street, Ste 29407
Sheridan, WY, 82801, USA
Always include your order number and any relevant photos or documents.